Terms & Conditions

Returns, Exchanges & Cancellations 

Due to the nature of our products that all are made to order, we are unable to accept returns, exchanges or cancellations. Should there be any printing errors or misspelled of personalization details on our part, we will reprint or replace your items at no additional cost.
For incorrect information that has been approved by the client, any reprinting cost will be covered by the client. For personalized vow books and wax stamps, the client is responsible for any incorrect spelling/information provided to us and the cost to replace the item. 

Shipping

We do our very best to honor our ship-by date but are not held responsible for shipping delays caused by the postal services, weather, custom inspection, etc. We strongly suggest to allow extra time for shipping when possible. Customers are responsible for any customs and import taxes that may apply. 

Prices on our website are subject to change without notice. In the rare event that our listed prices are incorrect, we retain the right to cancel and refund the order placed. 

Product Availability 

If the purchased item is out of stock, we will let you know as soon as possible. We will replace with another product/design of the same price chosen by the client or we can cancel and refund the order. 

For invitation orders, booking is on a first come, first served basis. If we are fully booked and foresee we are unable to fulfill your order by your requested completion date, a full refund will be offered. 

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